Pricing
We guarentee your ROI or your money back.
Full-service onboarding & implementation included
Premium
for small teams getting started
-
Watch up to 4 customers interact with your website live at a time
-
Record and re-watch user sessions
-
Prompt users live with Chat & Video Calling
-
2 seats
Team
For larger teams that require deep CRM integrations and more complex customizations.
-
Watch up to 10 customers interact with your website live at a time
-
Record and re-watch user sessions
-
Prompt users live with Chat & Video Calling
-
5 seats
Onboarding that goes the extra mile
Your dedicated implementation team works with you to align KPIs, define user segments and configure routing, provides live coaching, and conducts regular checkins post-launch to continually optimize your experience.
Week 1 - Base Setup
We'll introduce your team to Glass and help with the installation.
- Identify stakeholders and area of responsibility
- Ensure Glass.io user account created for technical contact
- Assist with installing the Glass.io Javascript snippet
- Verify screen reproduction is functioning
- Setup Slack Connect
Week 2 - Goals and requirements
We'll discuss your KPIs and how to improve and measure them with Glass.io.
- What KPIs are most important to you and your business?
- How do you want to segment visitors based on your go-to-market strategy?
- How do we measure funnel, conversion and sales rep performance?
Week 3 - Build & Review
We'll discuss your KPIs and how to improve and measure them with Glass.io.
- Ensure Glass.io user accounts created for stakeholders
- Implement visitor segments
- Validate segment configuration and make any adjustments prior to initial usage